Live Virtual Class
Target Group (By Designation)
CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and any IT professional involved in continual service improvement.
Targeted Industry / Industries
All IT-centric businesses such as Computer Hardware Manufacturer, Software Development, BPO, Storage and Managed Services, and IT Professional Services Industry along with other major enterprises in retail, finance, pharmaceuticals, entertainment and manufacturing which has an in-house IT support staff.
ITIL® 4 Foundation Certificate in IT Service Management by AXELOS after passing the exam.
By completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Value Service Chain that incorporate the core of ITIL® version 4.
ITIL ® V3 vs ITIL® 4
ITIL Service Value System
a)Key Concepts of IT Service Management
Service Value Sytem
ITIL Management Practices
a)General Management Practices
b)Service Management Practices
c)Technical Management Practices